1. Introduction

SAGE ("we," "our," or "us") is committed to protecting your privacy and the privacy of your patients. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our prescription management platform.

2. Information We Collect

2.1 Healthcare Provider Information

When you register, we collect:

• Full name
• Email address
• Mobile phone number
• Medical registration number (optional)
• Professional credentials and qualifications
• Clinic/hospital information

2.2 Patient Information

Information you enter about your patients:

• Name, age, gender, and contact details
• Medical history and diagnoses
• Prescription details and medication information
• Vital signs and clinical observations
• Any other health-related information you enter

2.3 Usage Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Login timestamps and session duration
• Error logs and performance data

3. How We Use Your Information

We use collected information to:

• Provide and maintain the SAGE platform
• Process and store prescriptions and patient records
• Authenticate users and maintain account security
• Send important notifications and updates
• Improve platform functionality and user experience
• Comply with legal and regulatory requirements
• Provide customer support and technical assistance
• Prevent fraud and ensure platform security

4. Data Security

We implement robust security measures including:

• Industry-standard encryption for data in transit (SSL/TLS)
• Encrypted storage of sensitive patient information
• Regular security audits and vulnerability assessments
• Restricted access controls and authentication mechanisms
• Secure backup and disaster recovery procedures
• Employee training on data protection and confidentiality

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share data only in these limited circumstances:

5.1 With Your Consent

We will share information when you explicitly authorize us to do so.

5.2 Service Providers

We may share data with trusted third-party service providers who assist in platform operations (hosting, analytics, payment processing) under strict confidentiality agreements.

5.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect the rights, safety, or property of SAGE or others
• Investigate potential violations or fraud

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Patient records are retained in accordance with medical record-keeping requirements under Indian law. You may request deletion of your account, though we may retain certain information as required by legal or regulatory obligations.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your account and data (subject to legal requirements)
• Export your data in a portable format
• Opt-out of non-essential communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@sageapp.in

8. Patient Data Responsibility

As a healthcare provider, you are the data controller for patient information you enter into SAGE. You are responsible for:

• Obtaining necessary patient consent for data collection and storage
• Ensuring accuracy of patient information entered
• Complying with applicable healthcare privacy laws and regulations
• Maintaining appropriate safeguards for patient confidentiality

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve the platform
• Enhance security and prevent fraud

You can control cookies through your browser settings, though disabling cookies may affect platform functionality.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

SAGE is intended for use by licensed medical professionals. We do not knowingly collect personal information from children under 18 for account creation. Patient records may include information about minors as entered by healthcare providers.

12. International Data Transfers

Your data is primarily stored and processed in India. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Platform. The "Last updated" date at the top indicates when changes were last made. Continued use after changes constitutes acceptance of the updated policy.

14. Compliance with Indian Laws

We comply with applicable Indian data protection laws, including but not limited to the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. We also adhere to medical record-keeping requirements under the Indian Medical Council regulations.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: privacy@sageapp.in
Website: https://sageapp.in
Data Protection Officer: [To be designated]